ICTSI Manila pioneers staff deployment in its port network

From Ship Management International:

ICTSI employee rostering

Manila International Container Terminal (MICT), the flagship operation of International Container Terminal Services, Inc. (ICTSI), recently streamlined manpower deployment with a new workforce management system aimed at optimizing “employee rostering,” enhancing the workforce environment, and improving management’s decision-making abilities.

ICTSI teamed up with Australia-based software developer ComOps to implement a workforce management system at the MICT. Recently, Microster Workforce Management Solution was rolled out and launched in the terminal.

The Microster system has advanced capabilities such as accessing self-service information, including manning schedules, and the use of interactive voice response when outside the terminal to update personnel work status. Due to the automated update features of time and attendance, the system is able to determine the next best available person fit for the shift by aligning skills based on the workload requirement.

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